Smash House Burgers Queens

“My favorite Smash Burger Place! Had a wonderful time with the family at Smash House Queens. The manager Ben is amazing! He made sure my family and I had everything we needed! Excellent service! Definitely will be coming back soon! Must trys are the Loaded Smash, Dirty Fires and Philly Cheese steak! Definitely want to try the rest of the items on the menu!”

“I genuinely wanted to like this place, but unfortunately, it didn't live up to the hype it has on TikTok. At this point, I'm beginning to wonder if some of those glowing TikTok videos are paid promotions, because the food was simply not up to par. Upon entering the establishment, we were not greeted, which immediately set the tone and the fact there's waa a bit of trash on the tables and floors. When we attempted to ask a few questions, the young man at the front seemed preoccupied with his cellphone and was not attentive, even after a fewl attempts to get his attention. He was polite once engaged, but first impressions matter -- especially in hospitality -- and this one fell flat. Pricing is another concern. For the quality provided, the menu feels overpriced. We ordered three items, and the total came to just over $60 -- quite steep for what is essentially fast food. To make matters worse, there are additional charges for minor add-ons: lettuce, for example, costs extra, as does any additional sauce (50 cents each). Even asking for garlic mayo on a sandwich adds another 50 cents to the bill. On a positive note, the food was served promptly. We began with the Dirty Fries -- seasoned fries topped with BBQ brisket, more BBQ sauce, and two additional sauces. While the portion was generous, the overall flavor profile leaned excessively sweet, lacking the balance needed to make it enjoyable. The dish could benefit from some acidity or spice -- perhaps jalapenos or another vegetable element -- to offset the overpowering sweetness of the BBQ sauce. Next came the Schnitzel Sando. The chicken itself was juicy, but the sandwich as a whole lacked flavor and depth. It desperately needed a built-in sauce to complement the protein, or the chicken should have been more boldly seasoned. While there were plenty of side sauces available, I didn't feel this particular sandwich should rely on add-ons to deliver its flavor. Finally, we tried the Loaded Smash. 11/2/25 This item had potential -- the concept works -- but it was overwhelmingly salty. I even had to ask the staff to take it back so the turkey bacon could be fried longer, as it was initially very chewy. In the end, after spending over $60, we left feeling rather unsatisfied. As per other reviews about the lack of PROPER customer service it seems like this is an on-going issue. While the speed of service was commendable, the experience as a whole didn't justify the price or the online hype.”

“The service was great and the staff was welcoming! It was my first time there. I dont eat beef but there were a few chicken options so I was just fine. Its a hidden gem that I didnt even know existed and I've worked at Queens College for over 15 years. The food portions are well worth the cost, I doubt anyone can finish in one sitting... this pic was taken after I was already pretty much full and done eating”